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About
Us Online Binoculars
is completely dedicated to your total satisfaction. If you have any suggestions
or comments please email us at
office@onlinebinoculars.co.uk Our Contact
details: Tel: 01301 702865 or 07989 480367
Making A Purchase
Making a purchase by browsing to our purchase page, then click on buy. You will
be asked for a few details that we need to be able to place the order. You
may send your credit card information via the Secure Sockets Layer (SSL)
encrypted Internet site - Paypal’s secure server. PLEASE NOTE that pictures,
diagrams are for guidance only. Please also note that orders CANNOT be
collected from any of our stores as we are a wholesale company.
Shipping And Handling
MAINLAND UK
All deliveries on Internet sales will be within mainland UK. Charge for postage
and packaging will be stated beside the purchase button any UK mainland
destination. Should you request delivery out with the mainland UK please contact
us for a postal quotation Tel:01301 702865 or 07989 480367 If you
require delivery to an address other than the registered cardholder's address
please supply the shipping address details when you place your order at the
checkout. Delivery Schedule Orders are processed within 24 hours of
receipt Monday to Friday or on the next business day during the weekend and
public holidays. STANDARD DELIVERY orders usually take 3-5 business days.
All orders will be delivered either by a national carrier or Royal Mail.
INTERNATIONAL OVERSEAS Please email your enquiry to us at
office@onlinebinoculars.co.uk and we will quote delivery costs to
your location.
Damaged or defective goods
Please ensure you check your goods for any damage immediately on delivery. We
should be informed within 24 hours of any defective or damaged items. The item/s
should be sent back to us within 5 days of receipt and should be returned
complete with its original packaging. If the goods are found to be damaged
or defective prior to delivery to you, we will replace the faulty part free of
charge.
Credit Card Security Shopping
with us is Safe, Secure and
Easy. All credit card numbers and personal details are encrypted when you place
your order using Paypal’s secure payment gateway.
Guarantee and Warranty
We guarantee your satisfaction. We aim to meet The Distance Selling Regulations
and subject to the provisions of our returns policy, every customer has the
right to cancel their order within 7 days of receiving the goods. Subject to the
goods being returned unused and packed as delivered from us.
Warranty is not covered for goods which have been altered, damaged or misused,
neglected. If the goods are found to be defective, we will replace them.
Goods must be returned at the customers expense to us in it's original packaging
and with the sales number or invoice. We will replace and return at our expense.
Reaching Us
If you need to reach us, please email us
office@onlinebinoculars.co.uk, alternatively, you can phone on 01301
702865 or 07989 480367 Privacy Policy
office@onlinebinoculars.co.uk do not disclose buyers' information to
third parties. We are committed to protecting your privacy. We will only use the
information that we collect about you lawfully (in accordance with the Data
Protection Act 1998). We collect information about you for 2 reasons: firstly,
to process your order and second, to provide you with the best possible service.
The type of information we will collect about you includes: Your name, address,
phone number, email address, credit/debit card details. We will never collect
sensitive information about you without your explicit consent. The information
we hold will be accurate and up to date. You can check the information that we
hold about you by emailing us. If you find any inaccuracies we will delete or
correct it promptly. The personal information which we hold will be held
securely in accordance with our internal security policy and the law. If you
have any questions/comments about privacy, you should email us. Data collected
by this site is used to:
a. Take and fulfil customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Returns Policy
You have the right to cancel your
order within 7 working days from the day after the goods are received. Subject
to the goods being returned unused and packed as delivered from us. We
expect you to return the item at your own cost,. We will ensure we make a refund
to you within 30 days of the date of cancellation. If we have not received the
item, or if you wish us to collect the item we reserve the right to deduct the
cost of collecting the item before making a refund. Either way all you pay is
the cost of the return postage. You must notify us beforehand of your
intention to return an item or items by email or fax, and the reason for the
return. You will be responsible for the item or items until they reach us.
Where you are withdrawing from your purchase within the seven working days
cooling-off period, we will also refund the normal postage charge for the
delivery of that item but we cannot refund any priority component of the postage
charge.
We have taken great care to illustrate our products as clearly as possible.
However, due to manufacturer changes to products, pictures shown may vary
slightly from the actual product.
Complaints
- Please contact us immediately so we may speedily and fairly deal with the
matter. We endeavour to reply to any e-mail / complaint within 5 working days,
with a timescale and procedure on how to continue. Customer services can be
contacted on 01301 702865 or 07989 480367.
YOUR STATUTORY RIGHTS ARE NOT AFFECTED
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